Profiles Professional Training & Support
Contact Technical Support
User Services
User Services is your 24/7 online resource center where you can access and manage your support services, training services, and user profile information. Find answers to your questions by viewing previously-resolved issues in a Knowledge Base or submitting a Technical Support Request (TSR). Because User Services is a secure Web-hosted application, you can safely and securely upload your client files, and then work with a Technical Support Specialist to resolve your issue.
Register or login to User Services
Click the link below to access User Services. If this is your first visit, click the New User tab at the top of the page to register. Don't forget to bookmark this site for easy access.
Login to User Services
We’re here to help
If you need assistance logging in to User Services, please contact Technical Support at (888) 692-3474, option 4 .
Technical Support Specialists are available Monday – Friday, from 7:00am to 7:00pm CST.
Holiday business hours apply to Canadian statutory holidays, which are: Good Friday, the third Monday in May, July 1, or the Monday following if on a weekend, the first Monday in August, the first Monday in September, and the second Monday in October. Holiday hours are from 9:00 a.m.-5:00 p.m., Central Time. Technical Support is not available on December 25, December 26, and New Year's Day, or the following weekdays if any of the preceding fall on a weekend.
To receive service more efficiently, please provide your Technical Support Specialist with your Product Support Number (PSN).
Your Technical Support Specialists
Zywave (formerly EISI) recruits and hires experienced financial services professionals, and implements a professional development program to ensure that all Technical Support Specialists either have their CFP, or are in the process of achieving the designation.
